Returns & Exchanges
🤝 Returns & Exchanges
Crafted with care. Backed with confidence.
At Baystree, we stand behind the craftsmanship of every product. If you're not fully satisfied, we’ll make it right.
🕒 30-Day Return Window
No stress. No hassle.
You may return any eligible item within 30 days of receiving it.
✔️ Item must be unused
✔️ In original packaging
✔️ Includes all components
Note: Personalized items are final sale unless damaged or defective.
🔁 Easy Exchanges
Changed your mind or need something different?
We’ll gladly arrange an exchange for eligible items. Just reach out — we’re happy to help.
📩 Start a Return
It’s quick and easy:
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Email hello@baystree.com with your order number
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We'll respond within 1–2 business days
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Ship the item using the provided label or instructions
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Receive your refund within 3–5 business days of receipt
🚚 Return Shipping
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Our Fault? We’ll cover return shipping (e.g. defective or incorrect items)
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Change of mind? Return shipping is the customer’s responsibility
❗️Not Eligible for Return
Some items are non-returnable:
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Personalized or custom orders
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Final sale or clearance items
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Items showing misuse or improper care
🛡 1-Year Warranty
All Baystree products are covered by a 1-year warranty against manufacturing defects.
💬 Questions?
We’re just an email away.
Reach us at info@baystree.com or contact us here.
